New Zealand Diploma in IT Technical Support

Note: As a subsidiary of Te Pūkenga - New Zealand Institute of Skills and Technology, UCOL Te Pūkenga is committed to providing the best learning outcome for you. As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry. When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.

From 2023, UCOL Te Pūkenga and the programme you have enrolled in will become part of Te Pūkenga. So, if you join UCOL Te Pūkenga in 2023, you will be awarded Te Pūkenga certification. And, if you are a current learner graduating in 2023, you will be awarded a co-branded certificate.

This programme consists of 120 credits. The courses include;

Technical Support Fundamentals
Deliver organisational technical support based on best practice in IT service management.

• ITIL, user needs analysis, user training, technical writing

Computer Fundamentals
Develop an understanding of the fundamentals of computer hardware, operating systems, and troubleshooting techniques.

• Ubuntu (Linux), numbering systems, PC building and configuration

Network Fundamentals
Understand the fundamentals of computer networks as they currently exist in the industry and enable students to describe, test, and troubleshoot local area networks

• TCP/IP, networking protocols, network topologies, network devices, WireShark

Information Systems Fundamentals
Develop expertise in business information systems fundamentals and essential components of the ICT profession

• Cloud computing, collaboration technologies, business systems, IT history

Systems Analysis Fundamentals
Gain fundamental knowledge relating to the principles of systems analysis and systems requirement elicitation techniques

• Visual Paradigm, Requirements management, Use case modelling, Process modelling, Data modelling

Web Fundamentals
Develop foundational expertise in the fundamentals of web development and enable the production of quality websites

• HTML5, CSS3, JavaScript, JavaScript Libraries and Frameworks (JQuery, BootStrap, Angular)

Programming Fundamentals
Gain fundamental programming knowledge and application of programming techniques to develop quality software

• Visual C#, .NET Framework, Visual Studio, Testing, Debugging, SDLC

Data Fundamentals
Build broad operational knowledge of database design and administration

• Microsoft Access, Microsoft SQL Server, SQL Queries, data administration
  

If under 20 years of age at the commencement of the programme, NCEA Level 3

OR

Equivalent academic achievement, such as:

• New Zealand Certificate in IT Essentials
• New Zealand Certificate in Business (Administration and Technology)

OR

English language proficiency
If English is not your first language, you must also demonstrate English language skills equivalent to an IELTS overall band score (academic) of 5.5 with no band score less than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible). UCOL Te Pūkenga is a TOEFL testing centre.

In addition to the Domestic Entry Requirements, the following applies to international learner applicants.

English language proficiency
International learner applicants whose first language is not English must have an IELTS Academic score of 5.5 with no band score lower than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible). UCOL Te Pūkenga is a TOEFL testing centre.

Under 20 years of age
In addition to this, international applicants under 20 years of age must have NCEA equivalency.

Learners with an interest in computing and ICT will develop fundamentals technical support skills over a range of industry-relevant areas including digital tools, business systems, programming, web and database development, and hardware, operating system, and networking technologies.  It is recommended that applicants seek advice from the Head of School if they would like more information regarding the required skill level for this programme.

Recognition of prior learning
Applications for Recognition of Prior Learning, including Cross Credit, Credit Transfer and Assessment of Prior Learning may be made on the Recognition of Prior Learning Form where a student believes all learning outcomes for a course have already been met. Applications will be evaluated on a case-by-case basis in accordance with the UCOL Te Pūkenga Academic Statute and other relavant policies and procedures.

Application checklist
It will make the process easier if you prepare the following before you apply:

• National Student Number (NSN) (If you don't have a NSN, you may request one from NZQA, or you can supply a verified copy of your birth certificate, passport or Whakapapa statement.)
• Evidence of your highest level of academic achievement (and evidence of prior learning, if applicable)
• Evidence that you meet the entry requirements of the programme
• Check if you're eligible for additional support or a scholarship. If you're 19 years or younger, you may be eligible to enrol in one of our free Youth Transition programmes.

Note that you will need to provide any verified documents in person, via post or email (not via the online application form).

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