HomeProgrammesInformation TechnologyNew Zealand Diploma in IT Technical Support

New Zealand Diploma in IT Technical Support

New Zealand Diploma in IT Technical Support

Level 5

Develop your Information and Communications Technology (ICT) skills with the UCOL Te Pūkenga New Zealand Diploma in IT Technical Support.

A UCOL Te Pūkenga student standing in front of computer hardware
Quick info

Level: 5

Locations: UCOL Te Pūkenga Manawatū in Palmerston North

Duration: 1 year full-time
Part-time option available.
(See Course Hours & Duration for details)

13 Feb 2023 - 24 Nov 2023
17 Jul 2023 - 28 Jun 2024

Domestic Fees: *

Scholarship info

International Fees:*
$25,000.00 + Student Services Levy Fee of $575.00. *Fees confirmed for July 2023 intake.

Additional Fees
Compulsory course costs may apply.

* Fees are indicative only, and are inclusive of the student services levy and GST (goods and services tax). The fee shown is for one year of study.

This ICT course will provide you with work-ready skills for a career in IT technical support and also provides cross-credit into the UCOL Te Pūkenga Bachelor of Information Communications Technology (Applied) degree.

The NZ Diploma in IT Technical Support provides fundamental skills across a broad range of core ICT areas including business information systems, computer hardware, networking and security, system support and troubleshooting, programming, web and database technologies, and systems analysis.

This programme has a practical, hands-on focus that enables learners to demonstrate their IT and technical support skills and develop frontline support expertise in one of the world’s largest and fastest growing industries.

 Course Hours & Duration

This programme runs for 41 weeks, including 7 holiday weeks.

Per week, your learning will include approximately:

Class Time
14 hrs

Lectures, tutorials and/or online recordings.
Timetable set by your lecturer.
Study Time
21 hrs

Study in your own time.

You can also choose to study part-time, or possibly by paper. Talk to us about your options with this programme.

 Career & Study Outcomes

  • Web developer
  • Desktop support
  • User support
  • Network technician
  • Applications specialist
  • Database administrator
  • Service technician
  • Programmer
To find out more about possible job prospects and salaries for ICT Architects and Administrators, see careers.govt.nz

 Course Information

Note: As a subsidiary of Te Pūkenga - New Zealand Institute of Skills and Technology, UCOL Te Pūkenga is committed to providing the best learning outcome for you. As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry. When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.

From 2023, UCOL Te Pūkenga and the programme you have enrolled in will become part of Te Pūkenga. So, if you join UCOL Te Pūkenga in 2023, you will be awarded Te Pūkenga certification. And, if you are a current learner graduating in 2023, you will be awarded a co-branded certificate.

This programme consists of 120 credits. The courses include;

Technical Support Fundamentals
Deliver organisational technical support based on best practice in IT service management.

  • ITIL, user needs analysis, user training, technical writing

Computer Fundamentals
Develop an understanding of the fundamentals of computer hardware, operating systems, and troubleshooting techniques.

  • Ubuntu (Linux), numbering systems, PC building and configuration

Network Fundamentals
Understand the fundamentals of computer networks as they currently exist in the industry and enable students to describe, test, and troubleshoot local area networks

  • TCP/IP, networking protocols, network topologies, network devices, WireShark

Information Systems Fundamentals
Develop expertise in business information systems fundamentals and essential components of the ICT profession

  • Cloud computing, collaboration technologies, business systems, IT history

Systems Analysis Fundamentals
Gain fundamental knowledge relating to the principles of systems analysis and systems requirement elicitation techniques

  • Visual Paradigm, Requirements management, Use case modelling, Process modelling, Data modelling

Web Fundamentals
Develop foundational expertise in the fundamentals of web development and enable the production of quality websites

  • HTML5, CSS3, JavaScript, JavaScript Libraries and Frameworks (JQuery, BootStrap, Angular)

Programming Fundamentals
Gain fundamental programming knowledge and application of programming techniques to develop quality software

  • Visual C#, .NET Framework, Visual Studio, Testing, Debugging, SDLC

Data Fundamentals
Build broad operational knowledge of database design and administration

  • Microsoft Access, Microsoft SQL Server, SQL Queries, data administration

 Domestic Entry Requirements

If under 20 years of age at the commencement of the programme, NCEA Level 3


Equivalent academic achievement, such as:


English language proficiency
If English is not your first language, you must also demonstrate English language skills equivalent to an IELTS overall band score (academic) of 5.5 with no band score less than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible). UCOL Te Pūkenga is a TOEFL testing centre.


For more information about NCEA Credits see the UCOL Te Pūkenga NCEA explained page.

 International Entry Requirements

In addition to the Domestic Entry Requirements, the following applies to international learner applicants.

English language proficiency
International learner applicants whose first language is not English must have an IELTS Academic score of 5.5 with no band score lower than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible). UCOL Te Pūkenga is a TOEFL testing centre.

Under 20 years of age
In addition to this, international applicants under 20 years of age must have NCEA equivalency.

 Advice & Guidance

Learners with an interest in computing and ICT will develop fundamentals technical support skills over a range of industry-relevant areas including digital tools, business systems, programming, web and database development, and hardware, operating system, and networking technologies.  It is recommended that applicants seek advice from the Head of School if they would like more information regarding the required skill level for this programme.

Recognition of prior learning
Applications for Recognition of Prior Learning, including Cross Credit, Credit Transfer and Assessment of Prior Learning may be made on the Recognition of Prior Learning Form where a student believes all learning outcomes for a course have already been met. Applications will be evaluated on a case-by-case basis in accordance with the UCOL Te Pūkenga Academic Statute and other relavant policies and procedures.

Application checklist
It will make the process easier if you prepare the following before you apply:

  • National Student Number (NSN) (If you don't have a NSN, you may request one from NZQA, or you can supply a verified copy of your birth certificate, passport or Whakapapa statement.)
  • Evidence of your highest level of academic achievement (and evidence of prior learning, if applicable)
  • Evidence that you meet the entry requirements of the programme
  • Check if you're eligible for additional support or a scholarship. If you're 19 years or younger, you may be eligible to enrol in one of our free Youth Transition programmes.

Note that you will need to provide any verified documents in person, via post or email (not via the online application form).

Previous Related Programmes

The New Zealand Diploma in IT Technical Support supersedes and takes the best from the following programme of study, which is no longer offered:
  • Diploma in Information Communications Technology (Applied)

 Additional Costs

Approximately $100 for high capacity pen drive.


The programme is approved by the New Zealand Qualifications Authority under the provisions of the Education and Training Act 2020, and Universal College of Learning Limited, a subsidiary of Te Pūkenga is accredited to teach it.