This programme comprises 21 Credits.
Manawatū (TBC) Whanganui (TBC)
Unit Standard 329 (Level 2) (Version 9) (3 Credits)
Process financial information for transactions for an entity.
Unit Standard 29772 (Level 2) (Version 2) (2 Credits)
Manage files and folders using digital devices.
Unit Standard 29771 (Level 2) (Version 1) (2 Credits)
Use the main features and functions of a presentation application for a purpose.
Unit Standard 29769 (Level 2) (Version 2) (3 Credits)
Use the main features and functions of a word processing application for a purpose.
Unit Standard 29770 (Level 2) (Version 2) (3 Credits)
Use the main features and functions of a spreadsheet application for a purpose.
Unit Standard 11815 (Level 3) (Version 7) (3 Credits)
Answer customer enquiries on the telephone in a wide range of contexts.
Unit Standard 62 (Level 2) (Version 10) (3 Credits)
Maintain personal presentation and a positive attitude in a workplace involving customer contact.
Unit Standard 376 (Level 3) (Version 9) (2 Credits)
Employ customer service techniques to accommodate customer behavioural styles in a workplace.