This programme comprises 48 credits.
Effective Team Performance (16 Credits)
Develop the communication skills to give and receive feedback, deliver instructions and have courageous conversations. You will also learn the importance of listening, managing conflict and how to communicate effectively with a range of stakeholders. Learn how to become a successful team member and performance techniques to help you and the team.
Business Communications (16 Credits)
There are many aspects to successful communication. When communicating within a workplace environment you need to understand the importance of all verbal and written correspondence. In this course you will gain the tools to communicate in a socially and culturally appropriate manner with a range of internal and external stakeholders. Gain the skills to write basic business reports and manage business correspondence. Learn the importance of engagement protocols, internal policies, cultural diversity and ethics. Understand the importance of time management, personal presentation and the power of a positive attitude.
Understanding Leadership (16 Credits)
Explore leadership styles and techniques to become an emerging leader.