Note: As a subsidiary of
Te Pūkenga - New Zealand Institute of Skills and Technology, UCOL | Te Pūkenga is committed to providing the best learning outcome for you. As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry. When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.
From 2023, UCOL | Te Pūkenga and the programme you have enrolled in will become part of Te Pūkenga. So, if you join UCOL in 2023, you will be awarded Te Pūkenga certification. And, if you are a current learner graduating in 2023, you will be awarded a co-branded certificate.
This programme consists of 60 credits. The courses include:
Customer relations (10 Credits)
Develop professional customer service techniques that are culturally, socially, and ethically appropriate within a business entity.
Administration and Finance (10 Credits)
Apply administration procedures that accurately support everyday operational and financial tasks in a business environment. Financial content may include banking, petty cash, money handling, financial definitions, budgets, GST, discounts, recommended retail price and Kiwi Saver. Other information covered may include records management, storage systems and risk management.
Business Organisation (10 Credits)
Provide administration services and produce business documents in accordance with policy and legislation. Content may include time management strategies, customer service, frontline administrative tasks (scanning, binding, laminating, scribing and diaries), written communications (minutes, agendas, correspondence, compilation of reports, business cards, posters and brochures), working with procedures and policies (health and safety, induction and complaints), working in a team environment, and employer/employee rights and responsibilities.
Business Communication (10 Credits)
Learn to use business technologies to communicate effectively in a global business environment. Content may include mobile and digital technology, web-based technology, appointment management, setting meetings, note-taking and meeting communications, online forms/surveys, and correspondence.
Business Data Solutions (10 Credits)
Learn how to manipulate business data to solve business problems.
Operational Essentials (10 Credits)
Learn how to contribute to a business entity's performance by utilising a variety of digital devices.
Previous Related Programmes
The New Zealand Certificate in Business (Administration and Technology) (Level3) supersedes and takes the best from the following programme of study, which is no longer offered:
- National Certificate in Business Administration and Computing (Level 3)