Note: As a subsidiary of
Te Pūkenga - New Zealand Institute of Skills and Technology, UCOL | Te Pūkenga is committed to providing the best learning outcome for you. As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry. When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.
From 2023, UCOL | Te Pūkenga and the programme you have enrolled in will become part of Te Pūkenga. So, if you join UCOL | Te Pūkenga in 2023, you will be awarded Te Pūkenga certification. And, if you are a current learner graduating in 2023, you will be awarded a co-branded certificate.
This programme consists of 60 credits. The course includes:
Team Leadership (10 Credits)
Learn to work collaboratively in a team to contribute to the ongoing performance of a business entity. The course covers:
- Leadership
- Supervision and delegation
- Performance management
- Collaboration
- Teamwork
- Regulatory framework
- HR processes
- Receiving and responding to feedback
- Continuous improvement
- Adaptability
- Project management tools
- Communication strategies
Financial Data (10 Credits)
Learn to process financial data and produce business information to meet a business entity's operational demands. The course covers:
- Basic accounting principles
- Cash transactions
- Accounts payable
- Accounts receivable
- Budgets
- Basic tax and compliance obligations
- Accounts processing workflows
- Policies and procedures
- Accounting software packages
- Spreadsheets
- Financial and performance reports
- Analysis of purchasing options
Presenting Text in a Digital World (10 Credits)
Select and use appropriate software applications to produce and present text and digital content for business entities. The course covers:
- Advanced word processing
- Appropriate conventions for emails, letters, reports etc
- Digital transcription
- Editing tools and techniques
- Presentation software
- Oral presentation techniques
- Content editing across a variety of digital platforms
- Communication
- Writing for business
- Critiquing for accuracy and appropriateness
- Culturally appropriate writing
- Graphics, charts and logos
- Social media for business
- Relevant legal frameworks
Advanced Customer Relations (10 Credits)
Learn strategies to develop and maintain relationships with key stakeholders to contribute to the performance of a business entity. The course covers:
- Communication strategies
- Internal and external communication
- Conflict resolution - customer complaints, workplace conflicts, and diffusing difficult and challenging stakeholder situations
- Feedback and evaluation
- Professional attitude and behaviour - presentation, preparedness and punctuality; confidentiality; and social responsibility and ethics
- Service skills - frontline customer relationship skills; providing service within a team; external stakeholder relationship and networking skills; and exceeding stakeholder expectations
- Relevant software applications
- Relevant legislation, policies and procedures
Workplace Practices (10 Credits) (35 work experience hours)
Use a range of administrative and technical skills in a workplace setting, and prepare for progression in your career. The course covers:
- Work readiness - CV, job application letters, rights and obligations, interview skills, and cold calling techniques
- Health and wellbeing
- Professionalism
- Ethics
- Industry-specific systems and processes
Applied Business Solutions (10 Credits)
Apply a range of efficient workflow solutions to contribute to the operational and administrative requirements of a business entity. The course covers:
- Critical thinking
- Productivity, efficient systems/workflows, time management
- Spreadsheets (pivot tables, templates, macros, advanced graphs and reporting)
- Syncing digital devices
- Global and flexible working solutions
- Debtor management, creditor management, payment solutions
- Travel - arranging travel, policies, working remotely
- Equipment solutions and systems
- Software applications - project management software, client relationship management software, travel booking systems, time management software, and debtor management software
- Supporting operational policy and procedures
Previous Related Programmes
The New Zealand Certificate in Business (Administration and Technology) (Level 4) supersedes and takes the best from the following programme of study, which is no longer offered:
- National Certificate in Business Administration and Computing (Level 4)