New Zealand Certificate in Business (Administration and Technology) (Level 4)

This programme comprises 60 credits.

Team Leadership (10 Credits)
Learn to work collaboratively in a team to contribute to the ongoing performance of a business entity. The course covers:

• Leadership
• Supervision and delegation
• Performance management
• Collaboration
• Teamwork
• Regulatory framework
• HR processes 
• Receiving and responding to feedback
• Continuous improvement
• Adaptability
• Project management tools
• Communication strategies

Financial Data (10 Credits)
Learn to process financial data and produce business information to meet a business entity's operational demands. The course covers:

• Basic accounting principles
• Cash transactions
• Accounts payable
• Accounts receivable
• Budgets
• Basic tax and compliance obligations
• Accounts processing workflows
• Policies and procedures
• Accounting software packages
• Spreadsheets
• Financial and performance reports
• Analysis of purchasing options

Presenting Text in a Digital World (10 Credits)
Select and use appropriate software applications to produce and present text and digital content for business entities. The course covers:

• Advanced word processing
• Appropriate conventions for emails, letters, reports etc
• Digital transcription
• Editing tools and techniques
• Presentation software
• Oral presentation techniques
• Content editing across a variety of digital platforms
• Communication
• Writing for business
• Critiquing for accuracy and appropriateness
• Culturally appropriate writing
• Graphics, charts and logos
• Social media for business
• Relevant legal frameworks

Advanced Customer Relations (10 Credits)
Learn strategies to develop and maintain relationships with key stakeholders to contribute to the performance of a business entity. The course covers:

• Communication strategies
• Internal and external communication
• Conflict resolution - customer complaints, workplace conflicts, and diffusing difficult and challenging stakeholder situations
• Feedback and evaluation
• Professional attitude and behaviour - presentation, preparedness and punctuality; confidentiality; and social responsibility and ethics
• Service skills - frontline customer relationship skills; providing service within a team; external stakeholder relationship and networking skills; and exceeding stakeholder expectations
• Relevant software applications
• Relevant legislation, policies and procedures

Workplace Practices (10 Credits) (35 work experience hours)
Use a range of administrative and technical skills in a workplace setting, and prepare for progression in your career. The course covers:

• Work readiness - CV, job application letters, rights and obligations, interview skills, and cold calling techniques
• Health and wellbeing
• Professionalism
• Ethics
• Industry specific systems and processes
  

Applied Business Solutions (10 Credits)
Apply a range of efficient workflow solutions to contribute to the operational and administrative requirements of a business entity. The course covers:

• Critical thinking
• Productivity, efficient systems/workflows, time management
• Spreadsheets (pivot tables, templates, macros, advanced graphs and reporting)
• Syncing digital devices
• Global and flexible working solutions
• Debtor management, creditor management, payment solutions
• Travel - arranging travel, policies, working remotely
• Equipment solutions and systems
• Software applications - project management software, client relationship management software, travel booking systems, time management software, and debtor management software
• Supporting operational policy and procedures

Previous Related Programmes

The New Zealand Certificate in Business (Administration and Technology) (Level 4) supersedes and takes the best from the following programme of study, which is no longer offered:

• National Certificate in Business Administration and Computing (Level 4)

NCEA Level 2

OR

Equivalent academic achievement, such as New Zealand Certificate in Business (Administration and Technology) (Level 3)

OR

On a case-by-case basis at the discretion of the Executive Dean

It is recommended that applicants have at least 40 credits NCEA Level 1, including 10 literacy credits and 10 numeracy credits.

OR

The New Zealand Certificate in Business (Administration and Technology) (Level 3)

Work experience

All learners are required to complete 35 hours work experience in an office environment.

Application checklist
It will make the process easier if you prepare the following before you apply:

• National Student Number (NSN) (If you don't have a NSN, you may request one from NZQA, or you can supply a verified copy of your birth certificate, passport or Whakapapa statement.)
• Evidence of your highest level of academic achievement (and evidence of prior learning, if applicable)
• Evidence that you meet the entry requirements of the programme
• Check if you're eligible for additional support or a scholarship. If you're 19 years or younger, you may be eligible to enrol in one of our free Youth Transition programmes.

Note that you will need to provide any verified documents in person, via post or email.

Applications for Recognition of Prior Learning, including Cross Credit, Credit Transfer and Assessment of Prior Learning may be made on the Recognition of Prior Learning Form where a student believes all learning outcomes for a course or unit standards have already been met.