Note: As a subsidiary of
Te Pūkenga - New Zealand Institute of Skills and Technology, UCOL Te Pūkenga is committed to providing the best learning outcome for you. As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry. When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.
This programme consists of 60 credits.
Hospitality Service Standards (20 Credits)
The aim of this course is to develop the knowledge, skills, and attributes to understand and apply service standards in the hospitality sector.
- Explain potential hazards and resolutions relevant to hospitality operations.
- Manage and apply personal health and safety, food safety and security standards to maintain effective hospitality operations.
- Demonstrate customer service skills to provide effective hospitality operations.
- Managing Hazards
- Security practices
- Monitoring and maintaining safety practices
- Application of hazard analysis, food safety plans and security practices
- Monitoring and maintaining interactions
- Interacting with colleagues, managers and customers
- Communication skills
Restaurant Food Service (20 Credits)
The aim of this course is to develop the knowledge, skills, and attributes to contribute to effective restaurant food service operations in a hospitality environment.
- Explain menu components and design relevant to the restaurant environment.
- Provide food service to support successful operations in a restaurant environment.
- Apply standard operating policies and procedures to maintain successful operations in a restaurant environment
- Menu Design
- Menu knowledge
- Dietary requirements
- Food allergies
- Advanced table service
- Oversight of food service
- Methods of payment
- Standard operating policies and procedures
- Work roles and compliance
Restaurant Beverage Service (20 Credits)
The aim of this course is to develop the knowledge, skills, and attributes to contribute to effective restaurant beverage service operations in a hospitality environment.
- Explain the implications of legislative requirements for a licensed hospitality premises.
- Apply legislative requirements to support successful operations in a hospitality establishment.
- Provide beverage service to sustain successful operations in a hospitality establishment.
- Sale and Supply of Alcohol Act 2012
- Sale and Supply of Alcohol Regulations 2013
- Health and Safety at Work Act 2015
- Fire Service Act 1975
- Trespass Act 1980
- Building Act 2004
- Maori Community Development Act 1962
- Host responsibilities
- Management of licensed premises
- Application of legislation
- Hot beverage preparation, presentation and service
- Wines, beers, cider, liqueurs and spirits
- Cocktail mixology