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New Zealand Certificate in Business (Administration and Technology) (Level 4)

New Zealand Certificate in Business (Administration and Technology) (Level 4)

Level 4

Gain skills businesses need in UCOL’s New Zealand Certificate in Business (Administration and Technology).

A photograph of a UCOL student in front of a computer in a classroom
Quick info

Level: 4

Locations: UCOL Manawatū in Palmerston North, HLC Levin, UCOL Whanganui, UCOL Wairarapa in Masterton

Duration: 19 weeks, full-time (Part-time may be available on request)

Palmerston North, Levin & Whanganui
21 Feb 2022 - 01 Jul 2022
25 Jul 2022 - 02 Dec 2022

25 Jul 2022 - 02 Dec 2022

Domestic Fees: *
$3557.50Scholarship info

International Fees:*

Additional Fees
Compulsory course costs may apply.

* Fees are indicative only, and are inclusive of the student services levy and GST (goods and services tax). The fee shown is for one year of study.

Working in business requires a broad skillset. Gain the skills and knowledge you need to excel in any office administration role in UCOL’s New Zealand Certificate in Business (Administration and Technology).

You’ll develop technical and administrative skills that can contribute to improving performance and productivity.

Students in Horowhenua can study this programme at HLC Levin.

 Career & Study Outcomes

Successful graduates of UCOL's New Zealand Certificate in Business (Administration and Technology) (Level 4) will be able to:

  • Provide administrative support
  • Perform financial calculations, process data, and produce information for business purposes
  • Maintain administrative systems and processes and make recommendations for improvements, to meet business entity needs
  • Maintain stakeholder relationships
  • Contribute to team work
  • Work independently
  • Provide excellent customer service
  • Demonstrate professional and ethical behaviour
  • Self manage
  • Organise others to contribute to an organisation’s performance
  • Show initiative to achieve goals
  • Comply with internal policies, legislation and other requirements   

Employment options include working in a wide range of general office administration roles under broad guidance, such as:

  • Office manager
  • Senior receptionist
  • Customer service
  • Personal assistant
  • Secretary
  • Call centre operator
  • Service desk coordinator

To find out more about possible job prospects and salaries, see Ministry of Business, Innovation and Employment's Occupation Outlook for ReceptionistsPersonal/Executive Assistants, and Managers.

Education pathway

Graduates who wish to further specialise can enrol in:

 Course Information

This programme comprises 60 credits.

Team Leadership (10 Credits)
Learn to work collaboratively in a team to contribute to the ongoing performance of a business entity. The course covers:

  • Leadership
  • Supervision and delegation
  • Performance management
  • Collaboration
  • Teamwork
  • Regulatory framework
  • HR processes 
  • Receiving and responding to feedback
  • Continuous improvement
  • Adaptability
  • Project management tools
  • Communication strategies

Financial Data (10 Credits)
Learn to process financial data and produce business information to meet a business entity's operational demands. The course covers:

  • Basic accounting principles
  • Cash transactions
  • Accounts payable
  • Accounts receivable
  • Budgets
  • Basic tax and compliance obligations
  • Accounts processing workflows
  • Policies and procedures
  • Accounting software packages
  • Spreadsheets
  • Financial and performance reports
  • Analysis of purchasing options

Presenting Text in a Digital World (10 Credits)
Select and use appropriate software applications to produce and present text and digital content for business entities. The course covers:

  • Advanced word processing
  • Appropriate conventions for emails, letters, reports etc
  • Digital transcription
  • Editing tools and techniques
  • Presentation software
  • Oral presentation techniques
  • Content editing across a variety of digital platforms
  • Communication
  • Writing for business
  • Critiquing for accuracy and appropriateness
  • Culturally appropriate writing
  • Graphics, charts and logos
  • Social media for business
  • Relevant legal frameworks

Advanced Customer Relations (10 Credits)
Learn strategies to develop and maintain relationships with key stakeholders to contribute to the performance of a business entity. The course covers:

  • Communication strategies
  • Internal and external communication
  • Conflict resolution - customer complaints, workplace conflicts, and diffusing difficult and challenging stakeholder situations
  • Feedback and evaluation
  • Professional attitude and behaviour - presentation, preparedness and punctuality; confidentiality; and social responsibility and ethics
  • Service skills - frontline customer relationship skills; providing service within a team; external stakeholder relationship and networking skills; and exceeding stakeholder expectations
  • Relevant software applications
  • Relevant legislation, policies and procedures

Workplace Practices (10 Credits) (35 work experience hours)
Use a range of administrative and technical skills in a workplace setting, and prepare for progression in your career. The course covers:

  • Work readiness - CV, job application letters, rights and obligations, interview skills, and cold calling techniques
  • Health and wellbeing
  • Professionalism
  • Ethics
  • Industry specific systems and processes

Applied Business Solutions (10 Credits)
Apply a range of efficient workflow solutions to contribute to the operational and administrative requirements of a business entity. The course covers:

  • Critical thinking
  • Productivity, efficient systems/workflows, time management
  • Spreadsheets (pivot tables, templates, macros, advanced graphs and reporting)
  • Syncing digital devices
  • Global and flexible working solutions
  • Debtor management, creditor management, payment solutions
  • Travel - arranging travel, policies, working remotely
  • Equipment solutions and systems
  • Software applications - project management software, client relationship management software, travel booking systems, time management software, and debtor management software
  • Supporting operational policy and procedures

Previous Related Programmes

The New Zealand Certificate in Business (Administration and Technology) (Level 4) supersedes and takes the best from the following programme of study, which is no longer offered:

  • National Certificate in Business Administration and Computing (Level 4)

 Student & Staff Profiles

 Industry Connections

The New Zealand Association for Administrative Professionals (AAPNZ) provide an award each year at graduation for the highest achieving student.

 Domestic Entry Requirements

NCEA Level 2


Equivalent academic achievement, such as New Zealand Certificate in Business (Administration and Technology) (Level 3)


On a case-by-case basis at the discretion of the Executive Dean


For more information about NCEA Credits see UCOL's NCEA explained page.

 International Entry Requirements

In addition to the Domestic Entry Requirements, the following applies to international student applicants.

English language proficiency
International student applicants whose first language is not English must have an IELTS (or equivalent including TOEFL) score of 5.5 with no band score lower than 5. IELTS scores used must be taken from a single IELTS test report form (ie combining scores from more than one test is not permissible). UCOL is a TOEFL iBT testing centre. The English Proficiency test is accepted for English language entry into all UCOL programmes.

Under 20 years of age
For international applicants under 20 years of age who do not hold NCEA, International Academic Qualifications Entry Criteria apply.

 Advice & Guidance

It is recommended that applicants have at least 40 credits NCEA Level 1, including 10 literacy credits and 10 numeracy credits.


The New Zealand Certificate in Business (Administration and Technology) (Level 3)

Work experience

All learners are required to complete 35 hours work experience in an office environment.

Recognition of prior learning
Applications for Recognition of Prior Learning, including Cross Credit, Credit Transfer and Assessment of Prior Learning may be made on the Recognition of Prior Learning Form where a student believes all learning outcomes for a course have already been met. Applications will be evaluated on a case-by-case basis in accordance with the UCOL Academic Statute and other relavant policies and procedures.

Application checklist
It will make the process easier if you prepare the following before you apply:

  • National Student Number (NSN) (If you don't have a NSN, you may request one from NZQA, or you can supply a verified copy of your birth certificate, passport or Whakapapa statement.)
  • Evidence of your highest level of academic achievement (and evidence of prior learning, if applicable)
  • Evidence that you meet the entry requirements of the programme
  • Check if you're eligible for additional support or a scholarship. If you're 19 years or younger, you may be eligible to enrol in one of our free Youth Transition programmes.

Note that you will need to provide any verified documents in person, via post or email (not via the online application form).


The programme is approved by the New Zealand Qualifications Authority under the provisions of the Education Act 1989, and Universal College of Learning (UCOL) Trading as Universal College of Learning (UCOL) is accredited to teach it.