New Zealand Certificate in Food and Beverage Service (Level 3)

Note: As a subsidiary of Te Pūkenga - New Zealand Institute of Skills and Technology, UCOL Te Pūkenga is committed to providing the best learning outcome for you. As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry. When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.

During your studies you'll learn:

Food and Beverage Core Skills (20 Credits)

To establish standards of professional practice for basic service in hospitality food and beverage establishments.

• Describe and apply health and safety, food safety and security practices to minimise hazards and to ensure self and customer safety in service.
• Follow standard operating procedures and deal with common problems in a food and beverage environment.
• Communicate effectively when serving customers and others in the hospitality industry and demonstrate appropriate whanaungatanga and manaakitanga in your professional service behaviours.
  

Indicative Content

• Hazards in the workplace
• Food safety
• Security practices
  
• Health and safety
  
• Host responsibility
  
• Deal with familiar problems – e.g., complaint handling within authority, outside authority, accounts and payments, work area preparations, time management, personal presentation
  
• Customer service strategies
• Sales techniques
• Professional behaviour
  

NCEA Level 1 (including 10 Literacy credits and 10 Numeracy credits)

OR

Equivalent academic achievement

OR

On a case-by-case basis at the discretion of the Executive Dean

English language proficiency
If English is not your first language, you must also demonstrate English language skills equivalent to an IELTS overall band score (academic) of 5.0 with no band score less than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible).

In addition to the Domestic Entry Requirements, the following applies to international learner applicants.

English language proficiency
International learner applicants whose first language is not English must have an IELTS Academic score of 5.0 with no band score lower than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible).

Under 20 years of age
In addition to this, international applicants under 20 years of age must have NCEA equivalency.

The New Zealand Certificate in Food and Beverage Service (Café Services and Functions Services) (Level 3) comprises 60 credits. 

Full attendance is encouraged to maximise learning opportunities and to optimise success for learners.

This programme will require learners to work after hours when studying at the Palmerston North or Whanganui campus.

This programme is an excellent starting point for those wanting to work in restaurants or bars. It is recommended that applicants have met the literacy and numeracy requirements for NCEA Level 1 or equivalent.

Timetable
Your personalised timetable will be available just prior to classes starting and will comprise a weekly commitment of:

•  18 hours of lecturer-supported learning (class time, theory, computer work and real-life experience in the  UCOL Te Pūkenga training restaurant*)
•  17 hours of self-directed learning (your own time spent on practical skill development, theory and computer work to complete your assignments)

*Work in the  UCOL Te Pūkenga training restaurants is dependent on the time of year.

Recognition of prior learning
Applications for Recognition of Prior Learning, including Cross Credit, Credit Transfer and Assessment of Prior Learning may be made on the Recognition of Prior Learning Form where a student believes all learning outcomes for a course have already been met. Applications will be evaluated on a case-by-case basis in accordance with the UCOL Te Pūkenga Academic Statute and other relevant policies and procedures.

Application checklist
It will make the process easier if you prepare the following before you apply:

• National Student Number (NSN) (If you don't have a NSN, you may request one from NZQA, or you can supply a verified copy of your birth certificate, passport or Whakapapa statement.)
• Evidence of your highest level of academic achievement (and evidence of prior learning, if applicable)
• Evidence that you meet the entry requirements of the programme
• Check if you're eligible for additional support or a scholarship. If you're 19 years or younger, you may be eligible to enrol in one of our free Youth Transition programmes.

Note that you will need to provide any verified documents in person, via post or email (not via the online application form).