Important for Internationals

UCOL is dedicated to supporting international students seeking or undertaking study with us. The following policies and procedures guide the way UCOL deals with international student applications and the pastoral care of international students.

Admission and Enrolment

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UCOL Admission and Enrolment Policy

This policy mandates that UCOL delivers a seamless and responsive customer experience during the application and enrolment process that meets all legislative and UCOL Academic requirements.

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UCOL Admission and Enrolment Procedure

This procedure is a checklist for UCOL staff to process applications to study.

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UCOL Verification of Documents Procedure

This procedure describes the UCOL approach to ensuring copies of original documents submitted to UCOL as proof of identity and eligibility to study are duly authorised and signed (certified).

International Student Fees

International students pay different fees to New Zealand citizens. The fees can be found on the programme (qualification) page. The fees displayed are for one year of study. Payment is required in full before teaching starts.

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UCOL International Student Fees and Refunds Procedure

This procedure provides a framework for UCOL to assess applications for refund of fees for international students.

Pastoral Care

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UCOL International Students Procedure

This procedure ensures familiarity with the legislative requirements that accompany the enrolment of international students.

Recognition of Prior Learning

UCOL has a Recognition of Prior Learning Procedures. Contact us to find out more.

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UCOL International Academic Articulation Policy

This policy describes the UCOL approach to assessing the prior learning and abilities of international student applicants.

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UCOL International Academic Qualifications Entry Criteria Guidelines

These guidelines assist UCOL staff and students to ascertain the equivalency of international academic qualifications against the academic entry requirements in the UCOL programmes of study.

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UCOL Recognition of Prior Learning Application Form

Fill out this form to have your knowledge and skills assessed for the purpose of credit transfer/cross credit towards your intended study at UCOL .

How to make a complaint

In the first instance, an international student must use the UCOL internal complaints procedure to lodge a complaint.

UCOL Student Concerns and Complaints Procedure

If the complaint is not satisfactorily resolved, the issue can be escalated to NZQA who will either investigate the concern raised or advise the student what to do next.

Student complaints about an education provider — NZQA website

For unresolved complaints related to contractual or financial issues, NZQA will direct the student to iStudent Complaints to be resolved under the International Student Contract Dispute Resolution Scheme (DRS). The DRS is a New Zealand Government scheme and is available to current, former, and prospective international students.

Helping international students resolve complaints with their education provider — iStudent Complaints website

International Student Contract DRS Rules 2016 — NZ Legislation website